Frequently Asked Questions
Everything you need to know about our jackets, shipping, returns and more. Can't find your answer? Reach out any time.
Ordering & Shipping
Do you offer international shipping?
Yes — we ship to 30+ countries worldwide. Free shipping applies automatically on orders over $149. Delivery times and duties vary by destination and are shown at checkout.
How long does delivery take?
Most orders ship within 24 hours. Standard delivery typically takes 3–7 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
Can I track my order?
Absolutely. Once your order is dispatched we email you a tracking number. You can also track it any time from your account under "Track Your Order".
Returns & Exchanges
What is your return policy?
We offer 30-day hassle-free returns on unworn items in their original condition and packaging. Start a return from your account or contact our support team and we'll guide you through it.
How do I exchange for a different size?
Exchanges are easy — request one within 30 days and we'll send the new size as soon as we receive the original. If the size you need is in stock, we can often ship the replacement right away.
When will I get my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 3–5 business days.
Product & Sizing
What materials are your jackets made of?
Our jackets use premium cowhide leather and high-density textiles, with CE-rated armour at the shoulders, elbows and back for maximum protection.
Are your jackets CE certified?
Yes — every jacket ships with CE-approved protection as standard, tested to keep you safe on every ride.
How do I choose the right size?
Each product page has a detailed size guide. Measure a jacket you already own and compare — and when in doubt, size up for comfortable layering underneath.
How should I care for my jacket?
Wipe leather clean with a damp cloth and condition it every few months. Avoid machine washing and direct heat. Full care instructions are included on each product page.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are 100% secure and encrypted at checkout.
Is my payment information safe?
Yes. Checkout is fully encrypted and PCI-compliant — we never store your card details on our servers.
